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Refund Policy

  • A transaction that is successful on the (website name) platform will be updated to the respective merchant department (end-user department consuming services on (website name). Refunds will be decided solely by the respective merchant department.
  • You won't get your money back if your transaction is successful or you make a successful bill payment.
  • The amount paid for successful transactions may be settled depending on the department.
  • Taking any refund, if necessary, requires connecting with the appropriate merchant department.
  • The merchant department's refund policy applies to any successful transaction the user makes.
  • The merchant department will credit the refund using the same method of payment that was used for the donation—for example, if a donation was made by credit card, the refund will be credited back to the same credit card. This applies to all payment methods used by the customer.
  • We cannot initiate refunds on our own. Based on the merchant's refund policy, if the user needs a refund, the merchant will start the process.
  • Convenience fees paid by the consumer on the payment gateway can be refunded back to the consumer at the sole discretion of the concerned payment gateway. (Website name) or all departments using (Website name) are not liable for convenience fees.
  • The government and banks/payment gateways shall not be liable for any loss on this account.
  • The service fee charged to the government will be in addition to the bank/payment gateway transaction fees. The separate payment gateway will automatically refund transactions that fail.
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